Last Updated: July 2026
Welcome to All Day Travels. By using our website or booking our services, you agree to the following Terms and Conditions. Please read them carefully before making a reservation.
1. About Us
All Day Travels is a private hire transportation company based near Birmingham Airport, providing airport transfers, long-distance travel, city-to-city journeys, day trips, hospital appointments, seaside trips, and student transport across the United Kingdom.
2. Booking
Bookings can be made through our website, by telephone, or via email.
When making a booking, you are responsible for providing accurate information, including:
- Full name
- Contact details
- Pickup address
- Destination
- Date and time
- Number of passengers
- Luggage requirements
- Flight information (where applicable)
Incorrect information may affect your booking or result in additional charges.
3. Quotes and Pricing
Quotes are based on the information provided at the time of booking.
Airport transfer prices are fixed and include standard airport parking charges.
Prices for other journeys may vary depending on:
- Distance
- Pickup location
- Waiting time
- Additional stops
- Special requests
Any additional charges will be explained before confirming your booking whenever possible.
4. Waiting Time
Airport pickups include reasonable waiting time after your flight lands.
Additional waiting time may be charged at:
£20 per hour
Waiting charges may also apply if passengers are delayed at other pickup locations.
5. Payment
Payment may be requested before or after the journey depending on the booking.
We accept approved payment methods offered at the time of booking.
Failure to make payment may result in cancellation of future bookings.
6. Cancellations
Customers should notify us as soon as possible if they need to cancel a booking.
Cancellation charges may apply depending on:
- Notice provided
- Distance travelled by the driver
- Journey type
7. Passenger Responsibilities
Passengers must:
- Arrive at the pickup location on time.
- Wear seatbelts where legally required.
- Treat vehicles respectfully.
- Avoid behaviour that may endanger the driver or other passengers.
- Not smoke or vape inside the vehicle.
Passengers may be charged for damage caused to vehicles during their journey.
8. Luggage
Passengers are responsible for ensuring luggage fits within the selected vehicle.
Please inform us before booking if travelling with:
- Extra luggage
- Sports equipment
- Pushchairs
- Wheelchairs
- Large musical instruments
Additional vehicle requirements may affect pricing.
9. Child Seats
Customers should request child seats when making their booking.
Availability cannot always be guaranteed unless requested in advance.
10. Delays
While we always aim to arrive on time, delays may occasionally occur due to:
- Traffic congestion
- Road closures
- Weather conditions
- Accidents
- Events beyond our reasonable control
We will make every reasonable effort to minimise delays.
11. Airport Transfers
For airport collections, customers should provide:
- Flight number
- Airline
- Arrival time
Flight information allows us to monitor delays and adjust pickup times where possible.
12. Liability
All Day Travels will not be responsible for losses resulting from circumstances outside our reasonable control, including severe weather, road closures, traffic incidents, or other unexpected events.
Our liability is limited to the value of the booked journey unless otherwise required by law.
13. Privacy
Any personal information collected through our website or during bookings will only be used to provide our transportation services and respond to enquiries.
For more information, please read our Privacy Policy.
14. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time without prior notice.
The latest version will always be available on our website.
15. Contact Us
All Day Travels
Address:
4200 Waterside Centre
Solihull Parkway
Birmingham Business Park
Birmingham, West Midlands B37 7YN
United Kingdom
Phone: 02477 350 788
Email: bookings@alldaytravels.co.uk
By booking with All Day Travels, you confirm that you have read, understood, and agreed to these Terms and Conditions.